Order
What parts can I order from DiigParr?
We supply new and quality parts that fit for CAT, Komatsu, JCB, Doosan, Hitachi, JD, New Holland, CASE, Kobelco, etc
How do I know If the part will fit my machine?
Equipment compatibility information is available on our product page. However, the best way to be certain a part will fit is to find it in the parts manual for your equipment. If you you need help confirming the correct part please connect with us on live chat or email us.
How do I track my orders?
Tracking Number is attached and emailed once the parts are shipped. You can track the order via the carrier's tracking number once it's provided.
Do you have a core charge?
No, we don't.
Shipping and Return
What's DiigParr return &refund policy?
All returns must be requested within 30 days of arrival. Once approved, returned items must be returned to DiigParr Hydraulics with freight prepaid. All returns, except for returns involving a DiigParr order or product error, or manufacturer defect, will be subject to a 10% restocking charge per line item. See more details on our Refund Policy Page.
How long does shipping take on average?
Average delivery time is 3-7 business days. Most parts ship in 1-2 business days.
Do you offer overnight or rush shipping?
Sorry, we don't.
Do you offer worldwide shipping?
Yes.
Tax
Is there any tax included in the price?
Sorry, we don't collect taxes, duties, VAT upfront. It's the buyer's responsibility to pay taxes, duties, VAT at the destination customs.
Products
Do you sell used heavy equipment parts?
Sorry, we don't sell used parts.